FAQ: How Do I Fix Wrong Applications, Participants, or Documents?

Most mistakes can be fixed cleanly if you identify which record is wrong before deleting anything. The record may be the application, the directory participant, the event participant, the document, the payment, or the portal link.

Common fixes

• Wrong application answer: open the event participant record and add a note or update fields where editing is allowed.
• Duplicate participant: compare records and use merge rather than deleting useful history.
• Wrong participant type: update the event participant or directory record, then review pricing and compliance effects.
• Wrong document: reject it with a clear note and ask for a replacement, or upload the correct file on behalf of the participant if appropriate.
• Wrong payment amount: correct the payment record and regenerate invoices or exports if needed.
• Wrong public link shared: pause or close the form if necessary, create or share the correct link, and contact affected applicants.

Before deleting

• Check event status and active links.
• Check payments, documents, invoices, notes, and messages.
• Check whether a merge, rejection, withdrawal, or status change is safer than deletion.
• Use erasure only when removal is genuinely the right data action.

Keep the history readable

• Use clear rejection notes when a participant needs to replace a document or understand a decision.
• Regenerate invoices or exports after correcting payment or pricing data.
• Tell affected applicants when a wrong public link, form status, or application route has been corrected.