Missing features usually come from one of four places: the organisation package, the event module setup, your role permissions, or the current event state.
Check these first
Check your organisation package
Some features, such as Ticketing, Stage Manager, Site Plan, Transport, team management, recurring events, open applications, SMS, or White Label, depend on package access.
Check your role
A feature can be available to the organisation but hidden from users without the right permission.
Check the event module
Ticketing, Stage Manager, Site Plan, and Trader Manager may need to be set up on the event before their event-specific pages open.
Check event or form status
Draft, paused, closed, archived, or not-ready states can hide or disable public-facing actions.
Ask an owner or admin
They can review billing, package, team role, and module setup.
What to tell support
- The page or action you expected to see.
- The event name, if it is event-specific.
- Your role name.
- Whether another user in the same organisation can see it.
Common examples
- Ticketing is hidden because the event has not been set up as a ticketed event yet.
- A billing or White Label page is hidden because your role is not owner-level or the feature is not in the package.
- A public action is disabled because the event, form, or checkout is still Draft, Paused, Closed, Hidden, or not ready.
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