Ticketing contains buyer details, attendee details, answers, order links, QR credentials, refund records, dispute records, check-in history, and finance records. SmartGig therefore records important changes and protects public access with secure tokens and rate limits.
Setup audit
The setup page includes a searchable setup audit panel. It is useful when a ticket type, schedule, promo code, rule, question, policy, visibility setting, or setup value looks different and you need to know what changed.
Event audit
- The event-level Audit page can search and filter setup, order, ticket, gate check-in, refund, transaction, and token-related audit entries.
- Audit entries can be exported as CSV for review.
- Manual order creation, payment links, order notes, refunds, cancellations, ticket lifecycle actions, gate check-ins, overrides, and order access-token rotations are written to central audit history.
Buyer privacy and secure access
- Public order lookup uses a neutral response so it does not reveal whether an email address has an order.
- Lookup attempts, misses, rate limits, and sent links are audited without storing the raw lookup email in audit details.
- Public quote, checkout, payment retry, and payment confirmation paths have additional rate limits.
- Order access links use secure tokens that can be rotated or revoked.
- Ticket downloads and mobile tickets are tied to secure order access.
Retention and exports
- Tenant data exports include ticketing setup, orders, order items, issued tickets, buyer and attendee answers, reservations, refunds, disputes, transactions, check-ins, and order access tokens.
- Account data-retention review can flag old closed ticket orders for owner approval.
- Approval anonymizes buyer, attendee, answer, order-token, notification, communication, and generated ticket-document PII while preserving finance/order history.
- Generated ticketing report CSV files can be flagged for retention review and deleted from file storage while preserving expired export history.
Do not use exported CSVs, printed ticket batches, or downloaded ticket PDFs as permanent uncontrolled stores of buyer data. Keep them only where your organisation needs them and clean them up when their purpose is finished.
Ticketing
Need ticketing and payment tools for your event?
SmartGig helps organisers sell tickets, manage payments, support buyers, scan QR tickets and keep event operations connected in one workspace.
Related articles
Set Up Ticketing on an Event
Create the ticketing workspace from a central event, choose the right setup path, and prepare the public ticket page without opening sales too early.
Ticketing Setup Readiness and Publishing
Use the readiness checklist, preview, visibility settings, buyer policies, support details, and launch checks before opening public checkout.
Ticket Types, Schedules, Capacity, and Passes
Set up the tickets customers can buy, including prices, capacity, sale windows, schedule choices, add-ons, reusable passes, and entry windows.