SmartGig
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Event ticketing software that stays useful after checkout.

Selling the ticket is the neat part. The rest is where things get interesting: failed payments, buyer questions, attendee changes, refunds, promo codes, gate scans, disputes, finance reports, no-shows, and the eternal "can you resend my ticket?"

SmartGig keeps ticketing inside the event workspace, so sales, support, finance, entry, and reporting all work from the same record.

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Ticketing dashboard

Sales, QR tickets, check-in and finance

SmartGig ticketing visual showing ticket sales, QR tickets, gate check-in and finance status

Public ticketing with control

Create branded ticket pages that are simple for buyers and useful for organisers.

  • Set ticket types, capacities, sale windows, schedules, entry windows, holder details, policy links, checkout questions, and calendar-ready ticket delivery.
  • Use invite codes, approved emails, email domains, promo batches, promo scopes, dependencies, clashes, and minimum spend rules where the event needs them.
  • Take Stripe card payments, complimentary orders, manual tenders, external payments, invoices, and payment links.

Order support without guesswork

When buyers need help, SmartGig keeps the order, buyer, payment, ticket, refund, scan, email, and audit detail together.

  • Manage failed payment retries, buyer lookup links, resends, attendee edits, ticket lifecycle, transfers, notes, and communication history.
  • Handle item-level refunds, receipts, disputes, chargebacks, and failed-refund recovery with traceable records.
  • Use reports for sales mix, capacity, promo performance, attendance, refunds, ledger net revenue, and settlement estimates.

Gate scanning connected to the event

Entry teams need fast answers, not a philosophical conversation with a QR code.

  • Run QR scanning, manual search, scanner-code access, gate and device assignments, duplicate protection, early and late entry checks, override reasons, and group check-in.
  • Connect public attendee and accessibility maps from Site Plan where the event uses them.
  • Review gate coverage, scan history, no-shows, revoked scanner access, health queues, audit trails, and retention controls after the event.

Ticketing that supports the rest of the event

If ticketing is detached from the event workspace, every buyer question, refund, gate issue and attendance report becomes another export to reconcile. SmartGig keeps ticketing close to the event operation.

  • Connect ticket schedules, attendee details, payments, refunds and scan history to the event record.
  • Use ticketing alongside site plans, stage schedules and trader workflows for mixed public events.
  • Give scanner users focused access for QR code check-in without opening the wider organiser workspace.

Payments, reporting and buyer support

Good event ticketing software needs to be useful after the payment succeeds, because support and finance questions usually arrive later.

  • Track Stripe card payments, manual tenders, complimentary orders, refunds, disputes and settlement reporting.
  • Use order notes, buyer lookup links, ticket resends and audit history when a customer needs help.
  • Review sales mix, attendance, refunds, no-shows and promo performance after the event.

Keep exploring the connected bits.

SmartGig works best when the workflows around the event talk to each other. Wild concept. Quite useful.

Event management softwareEvent site plan softwareFestival trader applications

See SmartGig with your own event in mind.

Bring the messy version: the application process, ticket flow, site plan, route sheet, stage schedule, or spreadsheet you would rather stop nursing back to life.

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