SmartGig features

A practical look at what SmartGig actually handles for event teams: fewer spreadsheets, fewer mystery versions, and fewer jobs living in someone else's inbox.

Core Event Workspace

Keep the event, the team and the moving parts in one place, where people can see what changed and what needs doing.

Organisation workspace: Bring events, teams, documents, applications, payments, messages and operations into one working record.
Event dashboard: See upcoming work, active modules, alerts, documents and the actions that should not wait.
Event setup: Create single-day, multi-day and recurring events without rebuilding the admin each time.
Event lifecycle: Track events from draft to live, completed and archived, without losing the trail.
Module selection: Turn on only the tools an event needs, so the workspace stays focused.
Event overview: Review participants, applications, sales, documents, exports and setup progress from one view.
Event cloning: Reuse the shape of a previous event instead of starting from a blank page.
Activity timeline: Keep a clear record of important event changes, decisions and actions.

Trader Manager

Move traders, exhibitors, suppliers and other participants from application to paid, compliant and checked in.

Trader event setup: Set branding, terms, logistics, payment rules, VAT and application rules.
Participant management: Add, invite, approve, reject, update or remove participants.
Attendance tracking: Track attendance dates, arrival status, pitch allocation, entrances, vehicles and notes.
Trader types and pricing: Manage types, categories, pricing, compliance requirements and permissions.
Trader applications: Collect trader details, documents and answers through public forms.
Open applications: Collect trader interest for future events.
Application review: Review, approve, reject and bulk-manage applications.
Approved trader records: Create or update trader records from approved applications.
Trader portal: Let traders view applications, invoices, payments, documents, vehicles, logistics and messages.
Series participation: Support date availability and occurrence-level attendance for event series.
Notification preferences: Let traders manage notification preferences and unsubscribe securely.
Participant directory: Store reusable trader, exhibitor, performer and participant profiles.
Directory tools: Search, filter, create, update, merge, flag, rate, categorise and note records.
Participant imports: Import external lists with preview and validation.
Privacy requests: Process erasure requests while keeping the operational record defensible.
Compliance requirements: Define required documents by trader type.
Document collection: Collect insurance, licences, certificates, risk assessments and other files.
Compliance status: Track review status, expiry dates, notes and access history.
Compliance calculation: Mark records as not started, in progress, compliant or expired.
Document carry-forward: Carry valid documents forward across events.
Compliance reminders: Send reminders for missing or expiring documents.
Upload safety checks: Check uploaded files and reject unsafe uploads before they reach the team.
Fee tracking: Track participant fees, payment status, methods, references and adjustments.
Payment methods: Support online card payments, PayPal, bank transfer and manual payment methods.
Invoicing: Generate, send, resend, download and track invoices.
Pricing controls: Support VAT, coupons, adjustments, discounts, add-ons and line-item pricing.
Catalogues: Manage pitches, power, add-ons, equipment and event-specific extras.
Batch messages: Send email and SMS messages to participants.
Message previews: Show messages before they are sent.
Notification logs: Track replies, delivery status, SMS estimates and credit usage.
Participant updates: Send approvals, payment reminders, compliance reminders, arrivals, invoices and event updates.
Scanner codes: Generate scanner codes and QR codes for confirmed traders.
On-site check-in: Check traders in with the mobile scanner app.
On-site search: Find participants during live event operations.
Live arrival counts: Track live arrival and attendance totals.

Transport Manager

Plan the vehicles, stops and route sheets that keep event logistics from turning into a group-chat rescue mission.

Fleet records: Store registration, payload, volume, crew size, base location and availability.
Vehicle features: Track tail lift, refrigeration, covered vehicle and specialist capability.
Vehicle activation: Activate or deactivate vehicles by event requirement.
Transport Contacts: Store reusable driver, dispatch, event, supplier, site and other transport contacts without sharing them with other modules.
Transport plans: Create plans for one or more operating dates.
Operating rules: Define time windows, overnight rules, driver-day limits and start or end locations.
Vehicle departure overrides: Fix a selected vehicle to leave at a specific local time and flag any timing warnings this creates.
Stops: Store or select saved contact details, addresses, references, action type, notes and access instructions.
Stop requirements: Capture weight, volume, priority, service duration, time windows and required vehicle features.
Linked stops: Link related stops together where needed.
Route optimisation: Optimise routes across vehicles and days.
Optimisation objectives: Choose route objectives based on operational needs.
Manual assignment preview: Preview route assignments before applying changes.
Route versions: Restore previous route versions when needed.
Google Maps support: Use connected Google Maps routing and geocoding where your account has it switched on.
Driver portal emails: Assign a saved driver contact to a route and automatically email the private driver portal link when an email address is available.
Driver job sheets: Generate PDF job sheets by vehicle, date and route, including driver, dispatch and stop contact context plus the run documents drivers need.
Warehouse calendar feed: Publish a read-only ICS subscription with van leave times, exported drops, collections, van return times, and driver, dispatch and stop contact details.
Document sync: Export transport plans and store them in the Document Centre.
Current RMS import: Import opportunities from Current RMS with preview, filtering and destination mapping.
Current RMS PDFs: Review available Current RMS attachments and prepared PDFs by destination, then copy selected files onto the matching route.
Current RMS settings: Test, preview and manage integration settings.

Stage Manager

Run performer intake, technical production, running orders, crew sharing and show-day updates without pretending a spreadsheet is production software.

Act directory: Build reusable performer records with contacts, links, files, default set lengths, changeovers, tags and notes.
Structured technical profiles: Capture stage plots, input lists, microphones, DIs, monitors, IEMs, backline, shared resources, power, hospitality, load-in notes and tech contacts.
Event-specific overrides: Keep reusable act details intact while storing the technical changes that only apply to this event.
Profile completeness: Spot missing contact details, riders, availability, set lengths and technical review before they become stage-day surprises.
Performer applications: Collect applications from bands, DJs, dancers, comedians, speakers and other acts through a public form.
Application drafts: Let applicants save and resume incomplete applications from a secure link before they submit.
Applicant follow-up portal: Send accountless links so performers can update contacts, answers, availability, files and technical information after applying.
Application review states: Move submissions through needs info, shortlisted, offer sent, confirmed, approved, rejected or withdrawn without losing the thread.
Duplicate handling: Merge, link, create or reject duplicate applications with field-by-field choices, instead of guessing which details to keep.
Performer communication history: See recent application, status and running-order notices against the performer lineup row.
Performer recipient composer: Select lineup performers from event Communications and send performer-only email or SMS updates.
Performer message shortcuts: Open event Communications from a lineup row with that performer already selected.
Stage Manager message templates: Use crew and performer message starters for running-order changes, technical-pack updates, call-time changes and technical-info requests.
Scheduled stage reminders: Queue call-time, accreditation-change and production-review deadline reminders for performers or production contacts.
Stage dashboard risk filters: Filter Stage Manager events by setup, production readiness, crew sharing, contract risk, event status and date window from the dashboard.
Multi-event readiness reports: Compare production readiness, contract risk and accreditation load across Stage Manager events without opening each workspace first.
Lineup management: Build the event lineup with approval status, headliner flags, performance counts, production owner, due dates and review notes.
Lineup CSV import: Import agency or programming sheets into lineup rows, matching existing acts, creating missing act records and skipping duplicates.
Lineup bulk actions: Select multiple lineup rows and update production review, owner, review due, contract status, contract due, accreditation status, pass label or guest count in one action.
Contract tracking: Track contract status, due dates, sent dates, signed dates and notes directly on the performer lineup row.
Contract confirmation links: Generate secure performer links for typed booking confirmation, then return the signed status to the lineup without exposing internal notes.
Contract link deliveries: Send or log contract confirmation links by email, SMS, copied link or offline handoff, with recipient and delivery history on the lineup row.
Contract reminder queues: Spot unsent, expired and unsigned contract links on Stage Manager queues before paperwork blocks production readiness.
Contract pack exports: Generate internal PDF or CSV contract packs from lineup rows, ready for production-office follow-up and Document Centre filing.
Readiness scheduling gate: Choose whether missing rider, contact, availability, review or contract work only warns, or blocks scheduling and publish.
Guest lists and accreditation: Track performer guest-pass allocations, accreditation state, complimentary Ticketing handoff and guest check-in progress from the lineup row.
Accreditation print sheets: Print performer credential sheets with pass labels, guest counts, Ticketing issue progress, check-in totals and desk notes for the accreditation team.
Accreditation desk history: Log on-day guest-list edits, credential reprints and desk handover notes from the same lineup workflow.
Stage specs: Store stage size, cover, PA, lighting, monitors, power, curfew, noise limits, access route and stage manager contact.
Site Planner stage context: Review published Site Planner stages, backstage routes, FOH positions, audience areas, production points, crowd-flow warnings and noise-sensitive zone conflicts from Stage Manager.
Stage layout import: Reuse stage layouts from previous events, with day windows and holds mapped onto the new event dates.
Stage layout templates: Save named stage setups, reapply them to future events and remove stale templates without copying running-order slots.
Stage day windows: Set when each stage is open or closed on each event day, then schedule against those real operating windows.
Stage holds: Reserve soundchecks, rehearsals, crew breaks, ceremonies, curfews or blackouts and block overlapping running-order slots where needed.
Running-order builder: Build the timetable with day tabs, stage lanes, queue placement, drag and drop, resizing, nudges, locks, zoom and density controls.
Unsaved edit guard: See when selected-slot changes are still local, then save, reset or confirm before switching day, selection or batch action.
Timeline detail controls: Choose which timeline overlays are visible, including conflicts, live status, readiness badges, contacts and notes.
Timeline conflict markers: Show conflict counts and compact conflict-type labels on affected timeline blocks from the same payload used by schedule health.
Conflict focus mode: Dim non-conflicted timeline slots on busy days so schedule clashes are easier to find without changing the draft.
Placement readiness advisories: Warn about missing rider, contact, technical or review work while placing acts without blocking valid schedule moves.
Drag-hover readiness preview: Show production-readiness checks while hovering an act over a valid timeline slot before committing the move.
Placement clash previews: Show the attempted slot beside the blocking slot or stage limit while dragging, with useful overlap or window metrics.
Selected-day stage sheets: Preview and export selected-day running-order stage sheets with browser and PDF checks for print handoff.
Draft schedule history: See recent saved running-order changes after reloads, including slot edits, batch tools, generated schedules and schedule restores.
Scoped schedule shifts: Move unlocked slots earlier or later across a selected day or one stage while locked slots and conflict checks protect fixed timings.
Live delay propagation: From live show mode, shift unlocked downstream slots on the delayed stage while locked timings and conflict checks protect fixed commitments.
Duplicate-day scheduling: Copy a draft running-order day to another event day, preserve locked target slots and connect copied slots to the matching target-day lineup rows.
Running-order templates: Save a useful draft day as a reusable pattern, then apply it to future events with matching stages and lineup rows while locked target slots stay protected.
Template match preview: Check stage and performer match counts before applying a saved running-order template, with tolerant stage-name and unique same-name performer matching.
Template revisions: Save a new active revision of a running-order template while keeping the previous version hidden as history.
Changeover templates: Apply consistent changeover minutes to unlocked slots on a selected day while locked slots and conflict checks protect fixed schedule points.
Keyboard scheduling: Move, resize, lock, unlock, cancel and place selected acts or slots without relying on drag and drop.
Schedule health rail: Keep conflicts, queued acts, closed stages, production actions and publish readiness visible while scheduling.
Blocked-action guidance: Show why a move is blocked, whether it is a closed stage, stage-window breach, overlap or performer clash.
Conflict resolution hints: Put the next fix beside schedule conflicts so operators know whether to move a slot, update setup or confirm production details.
Clash explanations: Show affected and blocking slots side by side for overlaps, double-bookings, repeat buffers and shared-resource clashes.
Suggested-slot moves: Apply SmartGig suggested conflict moves from the health rail or slot editor while normal save validation still protects the draft.
Conflict protection: Block impossible same-stage overlaps, same-act double bookings, invalid times, stage-window breaches, curfew breaches and changeover clashes.
Repeat performance buffers: Protect realistic reset or travel time between multiple performances by the same act on one event day.
Shared-resource conflicts: Stop overlapping or under-buffered acts using the same named crew member, host, playback rig, backline, vehicle or production resource.
Stage suitability advisories: Warn when an act has technical needs but the selected stage is missing PA, monitor, power, stage-size, access or capacity detail.
Noise-limit advisories: Flag high-energy acts on noise-limited stages for production review without blocking an otherwise valid publish.
Automatic scheduling: Generate a first running order while preserving locked items, repeat counts, stage eligibility and performer availability.
Schedule quality scorecard: Review generated schedules for stage balance, headliner timing, audience flow and unplaced performances before applying the preview.
Version comparison: Compare published versions against the previous publish, with added, removed and updated rows called out.
Restore preview: Preview what will change before replacing the current draft with an older published version.
Production Contacts: Manage production, FOH, monitor, lighting, backline, stage crew, artist liaison, hospitality, security and site contacts.
Stage crew assignments: Assign known crew contacts to a stage and event day with role, shift window and production notes.
Production pack exports: Generate stage and day scoped packs with running order, contacts, rider notes, technical profiles, stage specs and file indexes.
Performer contact sheets: Export scheduled contact details for the right stage and day without dumping private rider or technical notes into the wrong hands.
Change-log exports: Create running-order change logs so production can see what moved since the last published version.
Automatic publish artifacts: Queue the default production pack, contact sheet, running order and change log whenever a clean running order is published.
Site technician links: Share accountless read-only links for sound, lighting, FOH, monitors, backline, stage crew and other day-of-show engineers.
Crew live-status stream: Let read-only technician-link users follow current, next and recently changed live schedule statuses without a dashboard account.
Production role access: Give live operators, production-pack users, production contacts and accreditation teams scoped access without handing over full Stage Manager control.
Crew material tracking: Record who received which technician link or production pack, then flag stale sends when the schedule or performer tech information changes.
Crew update notifications: Queue email or SMS updates to contactable crew recipients when shared material has gone stale.
Crew contact composer: Select Stage Manager production contacts from event Communications and send crew-only email or SMS updates.
Crew message shortcuts: Open event Communications from a production-recipient row with the crew contact already selected.
Crew communication history: Surface Stage Manager crew-update email and SMS logs in the event record with recipient, channel, status and stale-change reason.
Live show mode: Focus by day and stage, see current and next acts, update live statuses, propagate delays and keep the show moving from the same module.
Role-focused live views: Switch live mode between stage manager, FOH, artist liaison and production office views so each team sees its own queue and quick actions.
Arrival and ready workflow: Track performer arrival, ready side-stage, on-stage and finished states with useful timestamps.
Show-day notes: Add timestamped live notes for incidents, changes, delays or general updates on the schedule row itself.
Actual time variance: Compare planned times with actual start and finish timestamps once the show is underway.

Ticketing

Sell tickets, protect stock, manage orders, scan guests in and keep finance clean enough that Monday morning is not a forensic exercise.

Guided setup: Use a setup workbench with essential setup, advanced paths, readiness checks and a clear route to launch.
Publish checklist: Block go-live until tickets, payment readiness, policies, date, venue, support and preview checks are ready.
Draft preview: Preview the buyer ticket page before opening checkout to the public.
Ticketed event pages: Create public pages with slugs, venue details, FAQs, policies, support details and buyer guidance.
Visibility controls: Run public, private, hidden or invite-only sales with direct links, access codes, invited emails and approved domains.
Ticket types: Create, edit, duplicate, reorder, archive and delete ticket types with prices, capacities, sale windows and starter presets.
Ticket availability: Show active, hidden, paused, sold-out, future-sale and low-availability states before buyers reach checkout.
Ticket use patterns: Support single entry, buyer-picked days or sessions, all-day passes, reusable passes and schedule-required tickets.
Schedules and entry windows: Create days, sessions and timed slots in list or calendar views, including bulk creation and clash guardrails.
Checkout rules: Use starter rules or custom rules for add-ons, child and adult tickets, session clashes, basket limits and required answers.
Rule tester: Test sample baskets before launch and see whether checkout would allow, block or skip each rule.
Promo codes: Create, bulk-generate, scope, archive and report on fixed or percentage discounts with caps, dates and per-customer limits.
Promo safeguards: Lock redemption counts during issue, enforce buyer limits and restore global redemptions after full refunds.
Checkout questions: Collect order-level and ticket-level answers, holder names and emails, with exports for order and attendee reporting.
Public checkout: Show live availability, ticket limits, promo codes, policy links, buyer fields, errors and secure online card payment checkout.
Reservations and recovery: Protect stock during checkout, expire unpaid orders and keep retryable failed card payments payable while reservations are live.
Payment links: Regenerate payment links for pending or failed orders and record link communications and audit history.
Manual orders: Issue complimentary, cash, card-terminal, external, invoice, reserve-pending-payment and payment-link orders.
Secure buyer self-service: Let buyers find orders, download ticket bundles, view mobile tickets, open calendar files and download receipt PDFs.
Order management: Filter orders, view detailed timelines, add team notes, resend links, mark paid, issue tickets and expire reservations.
Ticket lifecycle: Edit attendees, transfer tickets, resend tickets, cancel, void, reinstate, mark no-show and regenerate QR codes.
Attendee operations: Filter attendees, export attendee or check-in CSVs, print ticket batches and group check in selected tickets.
Check-in history: Search scan results by ticket, order, attendee, scanner, gate, operator, result, session and date.
Mobile gate scanning: Use scanner codes for ticket gates, scan QR codes, search tickets, check in manually and capture override reasons.
Site Planner entry plan: Review published Site Planner entrances, queue lanes, box office points, scanner locations, capacity, opening windows and handover notes from the ticketing setup page.
Public site maps: Show enabled public Site Planner attendee and accessibility maps on buyer ticket pages using public-safe published layers and event branding.
Gate safeguards: Stop wrong-event, refunded, voided, cancelled, duplicate, too-early and too-late scans with clear scanner guidance.
Refund workflow: Process ticket or order refunds, attach receipt PDFs, resend confirmations and recover failed online card refunds.
Dispute workflow: Track card payment chargebacks, record evidence work, submit evidence and record local outcomes.
Finance ledger: Record manual tenders, complimentary issues, online card payments, refunds, discounts, fees and net revenue.
Ticketing reports: Report on sales, attendance, capacity, refunds, promo use, gate activity, finance and accounting exports.
Scheduled reports: Create generated CSV report snapshots daily, weekly or monthly, with run-now actions and stored files.
Change history: Search and export setup, order, ticket, refund, gate, access-link and finance changes.
Operational dashboard: Track failed payments, pending refunds, disputes, low availability, sale blockers, draft setup work and suspicious patterns.
Ticketing health: Check card payment readiness, ticket PDFs, scan activity, queues and scheduled report freshness.
Retention controls: Review buyer erasure requests and report-file expiry while preserving non-personal order history.

Site Plan

Plan the ground properly: pitches, zones, access, power, trader needs and the exports people actually ask for on site.

Site plans: Create site plans for each event.
Background image imports: Upload JPG, PNG, GIF or WebP maps, floorplans and site diagrams.
Guided setup: Work through a setup guide for planning profile, background, boundary or image scale, grid defaults and first placement before the layout gets busy.
Version-aware saves: Protect site plans from stale browser tabs and show recovery options when another save lands first.
Object-level conflict merge: Merge non-overlapping stale object edits into the latest saved plan while still blocking overlapping changes from overwriting another planner.
Builder version history: Review recent saved revisions, preview map-level changes, and restore an earlier saved layout from the Site Planner workflow panel.
Object change log: See whether participants, infrastructure, zones, annotations and slots were moved, resized, rotated, deleted, restored or otherwise updated between recent saved revisions.
Layer controls: Show, hide, lock and choose visual-export inclusion for boundary, participant, open-slot, zone, label, measurement and operational infrastructure layers.
Emergency-services layers: Split safety objects into emergency access routes, fire exits and safety points, medical and first-aid points, clearways and hazards for cleaner responder maps.
Accessible builder controls: Use named switches, focusable map controls, keyboard-operable placement cards and keyboard-opened selected-object actions, protected shortcuts, and announced save, search, export and error states in the Site Planner builder.
In-app planner prompts: Handle background setup errors, export failures and location reference edits inside the builder instead of browser popups.
Saved plan health: Persist server-side blockers and warnings for geometry, uploaded-image calibration, boundary quality, tiny zones, no-go zones, power overloads, missing circuit capacity, utilities, clear corridors, emergency-exit routes, connected emergency-route networks, first-aid and toilet coverage, weather-risk and noise-sensitive zones, service crossings, LPG spacing, changed application answers, frontage needs, retained vehicles, participant generators, accessibility, crowd pinch points and operational safety before publishing.
Boundary quality checks: Warn when map boundaries or drawn zones are malformed, implausibly tiny or too narrow to use as reliable operational planning areas.
No-go zone blockers: Block publish when participants or solid infrastructure sit inside named no-go, exclusion, restricted or keep-out zones.
Clear-corridor checks: Flag fire lanes, no-parking corridors, keep-clear areas and emergency access routes that are obstructed by participants or solid infrastructure.
Emergency-route checks: Warn when marked fire or emergency exits lack a nearby access route, or when emergency access, fire lane, loading, access or vehicle-route segments are disconnected.
Welfare coverage checks: Flag participant, entrance, stage or audience areas that sit too far from marked first-aid or toilet facilities.
Weather-risk zones: Use named zones to flag stages, frontage structures, participants or sensitive infrastructure placed on wind-exposed or rain-sensitive ground.
Noise-sensitive zones: Use named quiet, residential or noise-sensitive zones to flag stages, generators, speakers, PA or FOH positions that need noise-management review.
Application-answer placement checks: Use frontage, quiet-zone, vehicle-retained, generator and noise-sensitive application answers to flag participants placed too close to loud infrastructure, too far from the public access, vehicle routes and supply points they need, or whose planning answers changed after they were placed.
Planning data review flags: Raise Site Planner review notes against participant placements with a Planning data category so missing application detail shows back on Trader Manager participant records and issue filters.
Plan approval workflow: Move site plans through draft, review, approved, published and archived states, with named review sign-off checks before sharing operational layouts.
Concurrent editing presence: Show active Site Planner editors in the builder workflow panel and flag a soft lock before teams save over each other during live layout work.
Event overview status: Show Site Plan status, revision, published revision, blockers and warnings directly on the event overview module row.
Published snapshots: Freeze the published plan revision with health checks and export metadata so teams can tell which layout is official.
On-site published viewer: Open a mobile-friendly read-only viewer for staff from the official published snapshot, with participant, infrastructure and zone search, device caching for offline use, and draft changes excluded.
On-site issue reporting: Let staff report a map point, attach site photos, or request a move for a published plan object from the mobile viewer, creating planner review items without editing the live layout.
Planner review queue: Review open on-site reports, move requests and manager-created object notes inside the builder as map pins, object-search issues and a compact planner panel with threaded follow-up comments, owner notifications, due dates and resolution.
Public attendee and accessibility maps: Publish optional attendee and accessibility maps to ticketing pages from public-safe layer controls, event accent styling and the official snapshot, excluding participants, private notes, power details and draft changes.
Participant portal locations: Show each participant their own location, assigned zone, pitch size, assigned power, water and waste points, nearby public facilities, arrival gate, setup window, access notes, contact point, republish change summary, change-request status and controlled arrival/setup reminders from the official published plan without exposing draft layout data.
Published-location views: Record when a participant has viewed the published site-plan location in their portal.
Ticketing entry handoff: Feed published entrances, gates, queue lanes, box office points, scanner locations, capacity, opening windows, scanner counts, briefing notes and related plan warnings into Ticketing setup.
Stage Manager context: Feed published stages, backstage routes, FOH positions, audience areas, production points, stage-flow warnings and noise-sensitive zone conflicts into Stage Manager setup.
Templates: Save plans as reusable templates.
Template library: Use, update and delete templates.
Trader data: Pull trader and pitch information from Trader Manager.
Pitch requirements: Use pitch size, power needs, power type, estimated kW, catalogue data and trader requirements.
Electrical circuits: Record capacity, phase and connector type on power infrastructure, see assigned participants from the selected circuit, flag overloaded or unrated supply points, and carry those details into power handover exports.
Cable routes: Place power cable routes as editable line infrastructure, keep route length estimates on the selected item, and include route lengths in supplier handovers and object-data exports.
Food waste markers: Mark placed food traders that need wastewater or grease-waste handling, keep notes on the placement, and carry those markers into waste coverage checks and supplier exports.
Trader details: Show trader details from the plan workspace.
Object search: Search placed participants, pitch references, infrastructure, zones and notes, with filters for type, compliance, power, issues and assigned zones.
Layer presets: Switch the builder between planning, supplier, check-in, emergency-services, accessibility and public-facing defaults for live object layers, labels, measurements and visual exports.
Placement rules: Manage layout rules and constraints.
Automated layouts: Generate layouts using placement rules.
Layout constraints: Support zones, boundaries, exclusions, proximity rules, capacity rules, infrastructure needs and collision checks.
Recoverable generation: Track automated layout runs, recover after refresh, and cancel queued or running generation when plans change.
Generation results: Review generation runs and outcomes.
AI-assisted layouts: Use AI-assisted layout suggestions when the account has them enabled, with post-adjustment validation before review.
Publish blockers: Check server-side plan health and required review sign-off before publishing, blocking layouts with unresolved placement collisions, boundary issues or incomplete approvals.
Visual exports: Generate visual site plan PDF exports with page-size presets, optional north arrows, scale bars, selectable print scale lengths, emergency-service object layers and visible plan-health warnings before final approval.
Completeness reports: Export current-plan CSV reports for placed counts, unplaced participants, plan-health blockers and warnings, revision state and published-snapshot freshness.
Rule violations reports: Export focused current-plan CSV reports for saved blockers, warnings, affected objects, remediation notes and revision freshness without private contact details.
Zone capacity reports: Export current-plan CSV reports for saved zones, active capacity rules, placed participant counts, remaining capacity and over-capacity status.
Export history reports: Export saved plan versions and generated Site Planner exports with source revisions, status, formats, row counts and stale-revision warnings.
Supplier pack summaries: Export published-snapshot CSV handover checklists for power, water and waste suppliers, including plan-health status, missing packs or schedules, next export actions and recommended actions.
Utility load reports: Export current-plan CSV reports for power demand, configured or missing circuit capacity, phase and connector details, assigned power, water and waste infrastructure, grease or wastewater markers, missing assignments and utility requirements without private contact details.
Operations packs: Export published-snapshot crew, supplier and emergency-services packs as CSV or PDF, with audience filtering, circuit load detail, generator-clearance conflicts, cable-route and food-waste details, issue checklists, audience-specific PDF guidance and revision warnings.
Supplier schedules: Export published-snapshot CSV schedules for power, water and waste suppliers with install points, cable-route lengths, circuit details, grease or wastewater markers, participant service rows and revision metadata.
Object data exports: Export published-snapshot participant placements, infrastructure, cable routes, circuit metadata, food-waste markers and zones with stable object IDs as CSV object lists, GeoJSON FeatureCollections or KML map files without private contact details.
Published snapshot bundles: Generate Document Centre ZIP bundles with a manifest, all-audience operations CSV, object-data GeoJSON and all-supplier schedule CSV from the official published revision.
Export storage: Store site plan exports in the Document Centre, with operations packs named by their intended audience, object-data files and snapshot bundles tied to the published revision.
Version-aware document status: Show whether Site Planner documents match the current working plan, the current published snapshot, a newer draft, or a later published revision.
Export templates: Save reusable Site Planner export settings for repeat visual, crew, supplier, data and snapshot handovers by audience.
Layout reuse: Reuse successful layouts as future templates.

Document Centre

Keep the generated files, operational documents and module exports where the team can find them again.

Document list: Show generated documents across events and modules.
Document filters: Filter by event, module, type, status, requester and date.
Stored outputs: Store exports, job sheets, invoices, ticket PDFs, site plan visuals and published snapshot bundles.
Stage Manager files: Store running orders, production packs, performer contact sheets and change logs as event documents.
Export status: See whether generated files are waiting, running, ready, failed or expired.
Module links: Link documents back to the relevant module.
Secure downloads: Provide temporary secure download links.
Download tracking: Track downloads and handle expiry automatically.

Public Portals

Give external people the narrow, secure workflow they need without handing them the keys to the dashboard.

Trader application portal: Collect event-specific trader applications.
Trader participant portal: Let traders manage event information, documents, messages and published site-plan location details including pitch reference, assigned zone, size, power, water and waste points, nearby facilities, arrival gate, setup window, access notes, contact point, republish change summaries, location change requests and arrival/setup reminders.
Event-series portal: Support applications and participation across event series.
Open application portal: Collect always-open trader interest.
Performer application portal: Collect performer applications.
Performer follow-up portal: Let performers update details, confirm offers or withdraw through secure accountless links.
Public running orders: Share stage schedules with secure public links.
Site technician links: Give sound, lighting, FOH, monitors, backline and stage crews read-only access to the day's scoped technical information.
Public ticket pages: Show ticketed events to customers.
Ticket order pages: Give buyers secure access to their orders.
Mobile ticket pages: Show tickets in a mobile-friendly format.
Ticket PDF pages: Provide printable ticket PDFs.
Secure upload pages: Collect required files through secure upload links.
Unsubscribe links: Use signed links for notification preferences.
White-label URLs: Support custom domains for public portals.

Mobile Scanner App

Give gate and site teams the access they need for search and check-in, without inviting the whole world into admin.

Mobile login: Support mobile login with optional two-factor authentication.
Scanner-code login: Use event-specific scanner codes for staff access.
Staff device access: Authenticate scanner devices without giving staff full dashboard access.
Event views: Show event lists and event details to scanner users.
Participant search: Let staff search participants on site.
QR check-in: Check in participants by scanning QR codes.
Manual check-in: Allow staff to check in participants manually.
Device labels: Label devices and support logout.
Access controls: Regenerate or revoke scanner access when staffing plans change.
Scanner permissions: Limit scanner users to the access they need.

Settings, Billing, Team and Account Management

Handle the account machinery: users, roles, billing, custom domains, security and data controls.

User registration: Create users and organisations.
Authentication: Handle login, logout, password reset and email verification.
Two-factor security: Support authenticator apps, recovery codes and session management.
Profile settings: Update profiles, avatars, appearance preferences and passwords.
Notification settings: Manage preferences by channel and notification type.
Team invitations: Invite, resend, revoke and accept team invitations.
Team roles: Change user roles, permissions and access levels.
Team member access: Deactivate, reactivate or remove team members as roles change.
Team security reset: Reset two-factor authentication for team members.
Audit logs: View and export organisation audit logs.
Organisation data exports: Request and download organisation data exports.
Data retention: Configure retention settings and review retention candidates.
White-label domains: Set up portal and email domains.
Domain setup checks: Check DNS records and setup status for public portals and email.
Active domains: Manage active custom domains.
Billing records: Keep invoices, payment methods and subscription details tied to the right organisation.
Connected online payment accounts: Onboard, sync, disconnect and refresh the accounts used to take card payments.
Package previews: Preview subscription packages and changes.
Subscription management: Subscribe, swap, cancel, resume and manage prorations.
Payment methods: Manage payment methods and invoices.
Credit plans: Select credit plans for SMS or service usage.

Try the features with your own event.

Every feature above is included in the trial. Pick the modules you need, set up your next event, and see how much admin disappears.

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