Ticketing Reports, Finance, and Exports

Ticketing reports are designed for both live operational checks and post-event review. They combine order data, ticket data, refunds, promo codes, gate check-ins, and finance ledger rows so teams can answer more than just how many tickets sold.

Report filters

The Reports page uses a date range filter across summary metrics, report tables, accounting totals, promo-code usage, and CSV exports. Always check the period before comparing figures.

Main report areas

• Summary stats: orders, revenue, refunds, tickets issued, checked in, no-shows, ledger net, and transaction count.
• Sales by day and sales mix: ticket type, session, promo code, channel, tender, and hour breakdowns.
• Promo performance: usage, discount totals, order totals, redemption caps, date windows, and ticket-type applicability.
• Attendance breakdown: ticket type, schedule, ticket status, checked-in state, and capacity context.
• Capacity and sell-through: ticket type and schedule availability against issued or reserved counts.
• Refund breakdown: status, reason, operator, source, and day.
• Finance panel: gross sales, discounts, booking fees, tax, refund states, realised net, manual or external net, complimentary value, estimated Stripe fees, and estimated payout.
• Gate operations: total scans, accepted scans, stopped scans, duplicate attempts, overrides, scans per minute, scanner throughput, result breakdown, and recent activity.

CSV exports

• Sales CSV.
• Orders CSV.
• Attendees CSV.
• Refunds CSV.
• Check-ins CSV.
• Accounting CSV.
• Promo-code CSV.
• Promo usage CSV.

Scheduled reports

Scheduled report settings can generate selected CSV snapshots daily, weekly, or monthly. Use Run now when the schedule is enabled and you need an immediate generated-document snapshot.