Scheduled reminders keep common Stage Manager chases inside the event record instead of relying on a separate calendar or inbox. They are designed for reminders that have a clear recipient, send time, and production reason.
What reminders can cover
- Call-time reminders for performers.
- Accreditation-change reminders when guest or pass details move before or during the event.
- Production-review deadline reminders for performers or production contacts.
- Email, SMS, or both, depending on the contact details available for the selected recipient.
- Queued, sent, skipped, or failed state so production office staff can see what happened later.
- SMS reminders only send when the tenant SMS scenario is enabled and credits are available.
Create a reminder
Open the Stage Manager event
Use the Lineup area and find Scheduled reminders.
Choose the reminder type
Pick call time, accreditation change, or production review deadline so the subject and audit context are clear.
Choose the contact
Select a lineup performer or production contact with the email or phone needed for the selected channels.
Set when it should send
Use the local event time that matches the production handoff, not a rough reminder copied from another event.
Review the queue
Check the reminder queue for scheduled, sent, skipped, or failed rows before assuming a chase happened.
SMS delivery rules
- Email reminder delivery continues even when SMS is disabled or skipped.
- SMS reminders burn one tenant SMS credit per SMS part.
- SMS can be skipped because the scenario is off, the recipient has opted out, the phone number is missing, or credits are insufficient.
Scheduled reminders are still production messages. Check recipient details, wording, timing, and whether the underlying lineup or accreditation data is current before queuing them.
Stage schedules
Building running orders for performers and crew?
SmartGig Stage Manager connects performer intake, technical details, stage rules, running orders, production packs and crew links.
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