Scanner access gives gate staff a focused mobile workflow without giving them the full organiser dashboard. A scanner code can route the mobile app into the ticket gate workflow for the correct event, and scanner assignment metadata helps reports show which gate or device handled each scan.
What scanner setup can record
- Scanner name or label.
- Module workflow, such as Ticket gate rather than Trader arrivals.
- Assigned gate or area.
- Intended device label.
- Staff handover note.
- Revoked or restored state.
- Regenerated code when access needs to be rotated.
Prepare the team
Create scanner codes
Create codes for the devices or staff who need ticket gate access.
Label the gate and device
Use names that will make sense later in check-in history and gate reports.
Test login
Open the mobile app and confirm the scanner code lands in the ticketing workflow for the right event.
Choose the scanning mode
Keep Speed mode off for careful entry desks. Turn it on only for fast gates where accepted green results should move immediately to the next scan.
Test scanning
Scan a valid ticket, duplicate ticket, wrong-event ticket, and an early or late ticket where entry windows exist.
Brief override rules
Gate staff should know who can approve exceptions and what reason to enter.
Speed mode
Speed mode is an optional high-throughput setting in the scanner app. It is off by default. When it is on, a clean accepted scan shows a short green confirmation and the camera stays ready for the next QR code, so staff do not need to press Scan next for every person.
- Use Speed mode for busy gates where the job is mostly to confirm green results and keep the queue moving.
- Do not use Speed mode as a substitute for training. Staff still need to know what duplicate, rejected, wrong-event, already-used, and override-needed messages mean.
- The app pauses on exception results even when Speed mode is on, so staff can inspect the result and follow the agreed gate process.
- Turn Speed mode off when a desk needs slower review, identity checks, manual lookup, or frequent supervisor decisions.
Camera permission
The mobile scanner uses the camera only while the scanner screen is open, only to read SmartGig QR codes for live check-in. It does not take photos, record video, or use the microphone. The QR result is sent to SmartGig for validation.
After the event
- Use Check-in history for individual scan decisions.
- Use Reports > Gate operations for accepted/stopped scans, duplicate attempts, overrides, scanner throughput, scans per minute, and recent gate activity.
- Revoke or rotate scanner access that should not remain active for future events.
Do not share scanner codes in broad team chats. Treat them as operational access credentials and rotate them if they are sent to the wrong person.
Ticketing
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