Use the Mobile Scanner App

The SmartGig Scanner app is for event-day check-in. It gives gate staff a focused phone workflow for ticket QR codes and participant QR codes without opening the full organiser dashboard. Each scan is validated by SmartGig and recorded against the event, scanner, operator, gate, and result where that information is available.

Before gates open

• Install or update the app on the devices that will be used at the gate.
• Charge devices and keep a power bank available for long entry windows.
• Confirm each scanner code or login opens the correct organisation, event, workflow, and gate.
• Allow camera access when the scanner asks for it. If access was denied earlier, open the device Settings app and enable camera permission for SmartGig Scanner.
• Test one valid QR code, one duplicate scan, one wrong-event code, and one rejected or blocked ticket before the queue arrives.
• Keep at least one device or team member ready for manual lookup if a phone screen, printed ticket, camera, or network connection causes trouble.

Normal scanning

Speed mode

Speed mode is the fast-entry option. It is off by default because not every gate should auto-continue. When staff turn it on, accepted green scans show a quick confirmation and the camera remains ready for the next QR code.

• Use it for high-volume entrances where most tickets are expected to pass and staff can react quickly to the colour and message.
• Accepted green scans continue automatically so the operator does not need to press Scan next for each person.
• Duplicate, rejected, wrong-event, already-used, early, late, or override-needed results still stop on the full result screen.
• Turn it off for support desks, accessibility lanes, VIP checks, box office issues, or gates where staff need more time to compare names and details.

Manual lookup

• Use manual lookup when a QR code is damaged, too dim, printed badly, cropped, or unavailable.
• Search by the details your team has, such as attendee name, ticket reference, buyer details, or participant information depending on the workflow.
• Check the visible record before using a manual check-in action. Manual lookup still needs the same entry judgement as QR scanning.
• Use notes, override reasons, or supervisor approval where your gate process requires an explanation.

Reading results quickly

• Green accepted means the person can enter under the current event rules.
• Duplicate means the QR code or ticket has already been used and needs staff attention.
• Rejected or stopped means the ticket or participant should not be waved through without following the agreed exception process.
• Override-needed means SmartGig has found a condition that needs authorised judgement before entry is allowed.

If scanning feels slow

• Clean the camera lens and avoid scanning through cracked screen protectors.
• Ask the attendee to turn phone brightness up and hold the QR code still.
• Avoid pointing the camera at several QR codes at once.
• Use good lighting and avoid glare on laminated or glossy printed tickets.
• Move closer until the QR code is clear, then hold steady for a moment.
• Check mobile data or Wi-Fi if the code is detected but the result takes a long time to appear.