Roles decide which pages a user can open and which actions they can take. The built-in roles give you a useful starting point, but you should still check whether a person really needs broad access.
Built-in roles
- Owner: full account control, including billing, package changes, team access, roles, account settings, payments setup, data exports, retention, and all operational areas.
- Admin: broad day-to-day operational access without automatically needing every owner-level billing and account-control task.
- Event Manager: suitable for staff who create and run events, review applications, manage participants, documents, payments, communications, site plans, stages, tickets, or transport where those permissions are included.
- Viewer: read-only access for people who need to look up information but should not edit records.
Important role details
- Built-in role names are protected so the account always has recognisable defaults.
- Permissions on roles affect the sidebar, available actions, module visibility, and API access.
- A feature can be available to the organisation but still hidden from a user whose role does not include a relevant permission.
- Owner-level access should be limited to people trusted with billing, account security, data export, and user management.
When unsure, start with the smallest useful role and increase access when there is a real reason. That leaves a clearer audit trail than giving broad access by default.
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