Stripe Connect lets your organisation receive card payments from participant portals and ticket checkout. It is configured at organisation level, then used by eligible events and modules.
Before you start
- You need the manage payments permission.
- You need access to the Stripe account that should receive money.
- Stripe must finish onboarding and show that charges are enabled before you rely on card payments.
- Paid ticket sales also need the ticketed event to be Stripe-ready.
Connect Stripe
Open Settings > Payments
This is separate from Billing.
Choose Connect Stripe
SmartGig redirects you to Stripe onboarding.
Complete Stripe requirements
Provide the business, identity, bank, or verification details Stripe asks for.
Return to SmartGig
SmartGig shows whether onboarding, charges, and payouts are ready.
Refresh or sync status if needed
Use the refresh or sync action after updating details in Stripe.
After connecting
- Enable card payments only on the events or ticketing workflows that should use them.
- Preview the participant portal or ticket checkout before sharing public links.
- Check a small test flow before relying on Stripe for a live payment deadline.
Disconnecting Stripe
Disconnecting Stripe stops future Stripe Connect card payments for the organisation. Existing payment records remain as history.
Settings > Payments controls event income. Billing controls your SmartGig subscription. Mixing them up is common, but it sends you to the wrong solution.
Payments
Need payments tied to the rest of the event?
SmartGig connects event applications, ticketing, invoices, balances, refunds, documents and operational records so finance is not stuck reconciling loose exports.
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